Returning goods

  1. Returning goods

    1. If the consumer is unsatisfied with the purchase, the consumer will be able to return the goods within 14 working days after receipt of the purchase.

      1. During these 14 working days the consumer will only open the package so he/she can Judge whether or not the purchase is according to their wishes. If the consumer wishes to return the goods, the articles must be as much as possible in the original packaging and be returned to Bollekewoldesign/Van de Velde Els

      2. The shipping costs for returning the goods will be covered by the consumer and not by Bollekewoldesing/Van de Velde Els unless it was agreed otherwise between the consumer and Bollekewoldesign/Van de Velde Els. If the shipping costs for returning the goods would be less than the original shipping costs, the rest of the amount will be accounted and must be paid by the consumer.

    2. The consumer can only return the purchase if the articles:

      1. are undamaged

      2. are foreseen with the original label and packagings.

      3. are unused and in the original state

      4. Cannot contain any odd scents (f.e. Perfume, cigarettes, food smell)

    3. The purchase will be refunded if the returned articles are delivered to Bollekewoldesign/Van de Velde Els within 14 working days after being delivered to the consumer.

    4. The following purchases are non-refundable:  

      1. Articles that can easily be copied such as PDF files of patters or books

      2. Sales

      3. Tailor made pieces

    5. Bollekewoldesign/Van de Velde Els has the right to refuse or partially accept the returned articles if one of the above standards isn’t fulfilled.

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